An e-bike (electric bicycle) is a bicycle equipped with an electric motor to assist with pedalling. It makes cycling easier, especially up hills, against wind, or over long distances.
Yes. All of our road-legal e-bikes are pedal-assist (Pedelecs), meaning the motor only activates when you pedal — no throttle required.
Our road e-bikes are limited to 25km/h in accordance with Australian road rules. Off-road models may exceed this speed but are not permitted on public roads.
Yes. All of our commuter and city e-bikes comply with Australian e-bike laws (EN15194 standard), including the 250W motor limit and 25km/h assistance cap.
No. In Australia, road-legal e-bikes (with 250W max power and pedal assist only) do not require a licence, registration, or insurance.
Yes — our e-bikes are designed for both on-road and shared path use, unless signed otherwise. Off-road models are for private land or trail-specific use only.
Typical range is 40–100km, depending on terrain, rider weight, assist level, and battery size. Higher-capacity models can go further.
Charging usually takes 4–6 hours from empty using the supplied charger and standard Australian power outlet.
Yes — our e-bikes are weather resistant, but not waterproof. They’re fine for typical riding in rain or wet roads, but avoid submerging or hosing directly into electrical components.
Most models weigh between 20–30kg, depending on battery size, motor, and frame type. Cargo bikes can be heavier due to reinforced frames.
Most batteries last 3–5 years or 500–1,000 full charge cycles. You can extend battery life with good charging habits and proper storage.
We use high-efficiency brushless hub motors and mid-drive motors depending on the model. All are designed for reliable, low-maintenance use.
Yes. We offer replacement batteries, chargers, tyres, brake pads, and other key components. Reach out to our support team for spare parts.
Yes. Like any bicycle, regular servicing is important. We recommend a tune-up every 6–12 months, or more often with heavy use.
Most reputable bike shops can handle basic servicing. For electrical or diagnostic issues, we recommend contacting us or an e-bike specialist.
Yes! We deliver e-bikes nationwide via trusted courier partners. Shipping costs are calculated at checkout and in most cases are free of charge.
Most bikes arrive 85–95% assembled. You’ll just need to attach the handlebars, pedals, and front wheel — tools and instructions are included. For selected areas we have local bike shops who will professionally assemble and you can collect from them directly.
We offer a 14-day return policy for unused bikes in original packaging. Please see our Returns page for full terms and conditions.
Delivery typically takes 3–10 business days, depending on your location. Regional and remote areas may take slightly longer.
We are brining in new models to the range all the time and existing models are moving fast. Generally we offer a “Pre-order and save” discount built into all the prices on the website however if the lead time is too long we will refund in full.
Yes — our cargo models are built for safe child transport, with optional child seats, harnesses, or protective canopies.
Most cargo bikes can carry up to 150–200kg total, including rider. Check the specs for each model.
Not at all! Our cargo e-bikes are stabilised, geared for torque, and the motor assist makes hauling loads surprisingly easy.
Absolutely—when ridden responsibly. Our bikes come with solid safety features like brake cut-off systems, lights, and indicators. Keep up with regular maintenance and you’ll stay safe on every ride.
Yep! We have smaller frame options for younger riders. At this stage, due to the Australian governement review of E-Scooter specifications, we have paused supply of E-Scooters but will let you know when that it sorted.
It depends on how you plan to use it! Commuting? Cargo? Trails? Long rides? Our team can guide you based on your needs — just contact us.
In select areas, yes. We’re working on demo locations and pop-up events — follow us on socials for updates.
Yes — all Vterra e-bikes come with a standard 12 month warranty, depending on the component. Extended warranties are available.
Yes — we offer flexible payment options through providers like Zip, Afterpay, or Humm (subject to approval).
Yes — we can supply quotes and documentation for NDIS participants looking for mobility or transport support.
Vterra bikes are designed in Australia and manufactured in partnership with trusted factories abroad to our exact specifications.
By replacing car trips with pedal-assisted rides, e-bikes drastically reduce emissions. We also use recyclable packaging and are working toward carbon-offset production.
Yes! We’re actively developing new commuter, cargo, and off-road e-bike models, including Australian trail-ready designs. Sign up to our newsletter for updates.
